Royal Care Transportation is not just focused on making your non-emergency medical transportation a hassle-free task. We are equally committed to protecting your privacy and personal information every step of the way.This Privacy Policy outlines our practices regarding the collection, use, protection, and sharing of your data when you use our services.

We want you to feel confident knowing that your privacy is our top priority. This policy explains what kind of information we collect, why we collect it, how we use it, and the steps we take to keep it secure. We’re being as clear and honest as possible, and we’re following all the rules about data protection.

 1 Information We Collect

We collect various types of information to provide you with the best possible experience.

– Personal Information

This includes any information that can identify you as an individual. When you book our services, register on our website, or communicate with us, we may collect details such as your name, contact information (including phone number and email address), home address, and specific medical requirements that are relevant to your transportation needs. We collect this information to ensure that we can offer a safe, personalized, and effective service tailored to your unique needs, particularly for our senior passengers who may require special attention during transportation.

– Usage Information

In addition to personal details, we also gather information about how you interact with our website and services. This includes data such as IP addresses, browser types, device identifiers, pages visited, and other related analytics. This information is crucial for improving our services and enhancing your user experience. It helps us understand how you navigate our website, what content you find most useful, and how we can make your experience more intuitive.

2 How We Use Your Information

The information we collect from you is used primarily to provide and improve the services we offer. Here’s how we use your data:

Service Provision

The personal information you provide is essential for us to manage bookings, schedule rides, and communicate effectively with you about your transportation needs. For example, knowing your medical requirements allows us to ensure that our vehicles are appropriately equipped and that our staff is prepared to provide the care you need during your journey. We use your contact details to send confirmations, updates, and reminders about your bookings, helping to ensure that you never miss an appointment.

Enhancing User Experience

Your usage helps us understand how you interact with our website and services, allowing us to make improvements that benefit you directly. By analyzing usage patterns, we can identify areas where our website or service offerings may need enhancement. This might involve simplifying navigation, improving the functionality of booking systems, or adding new features that respond to your needs. 

Safety and Security

Your safety is our top priority, and we use your information to ensure that all our services are delivered securely and reliably. This includes using your data to maintain the integrity of our service, prevent fraudulent activities, and comply with legal obligations.

For instance, knowing your address and medical needs enables us to plan the safest and most efficient routes for your transportation. We also use your information to verify your identity when necessary, ensuring that only authorized individuals have access to your personal data and our services.

Communication

We use your contact information to keep you informed about your bookings and any relevant updates. This includes sending you reminders for upcoming rides, notifications of any changes to your schedule, and important information about our services. We may also reach out to you for feedback to help us improve our services. 

Additionally, with your consent, we may send you promotional communications about new services or special offers that we believe may be of interest to you. You can opt-out of these communications at any time.

3 Sharing Your Information

To provide our services effectively, we may share your personal information with trusted third-party service providers who assist us in various aspects of our operations. These providers include payment processors who handle your transactions securely and technology partners who help us maintain and improve our website and digital services. 

We only share the information necessary for these providers to perform their services, and we require them to maintain the confidentiality and security of your data. Importantly, we do not sell, trade, or transfer your personal information to outside parties for marketing or other purposes without your explicit consent, unless we are required to do so by law.

We may disclose your personal information if required by law or in response to legal processes, such as a court order or subpoena. We may also share your data if we believe that such action is necessary to protect the rights, property, or safety of Royal Care Transportation, our employees, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

4 How We Protect Your Information

We take the security of your personal information very seriously and implement a variety of measures to protect it from unauthorized access, misuse, alteration, or disclosure. Here’s how we safeguard your data:

Security Measures

We use industry-standard security technologies and procedures to protect your data. This includes encryption of sensitive information during transmission, secure storage of data, and restricted access to personal information. Our systems are regularly monitored for vulnerabilities, and we conduct routine security audits to ensure the ongoing protection of your data. We also have strict internal policies in place to govern how we handle and protect your information, and all our employees are trained on the importance of data privacy and security.

Access Controls

Access to your personal information is limited to those employees and service providers who need it to perform their job functions. We use authentication mechanisms, such as passwords and multi-factor authentication, to ensure that only authorized individuals can access your data. Additionally, we regularly review our security practices to adapt to emerging threats and ensure that our protective measures are up to date.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including complying with legal obligations, resolving disputes, and enforcing our agreements. When your information is no longer needed, we securely delete or anonymize it to prevent unauthorized access or use.

5 Your Rights and Choices

You have the right to access the personal information we hold about you. If any of your information is inaccurate or incomplete, you can request that we update or correct it. We are committed to ensuring that your data is accurate and up to date.

You have the right to request the deletion of your personal information, subject to certain legal exceptions. If you no longer wish to use our services or have your data retained, we will delete your information upon request, provided that there are no legal obligations requiring us to retain it.

If you prefer not to receive promotional communications from us, you can opt-out at any time by following the unsubscribe instructions in the communication or by contacting us directly. Please note that even if you opt-out of marketing communications, we may still send you important service-related messages, such as appointment confirmations and updates.

6 Cookie Preferences

We use cookies and similar technologies to enhance your experience on our website. Cookies help us remember your preferences, track your usage patterns, and analyze traffic. You can manage your cookie preferences through your browser settings, allowing you to control how cookies are used during your visit to our site. Please note that disabling cookies may affect your ability to use certain features of our website.

7 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of any material changes by posting the updated policy on our website and indicating the date of the latest revision.

Your continued use of our services after any changes to this policy will constitute your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

8 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your concerns and ensuring that your privacy is respected and protected. You can reach us at:

Email: royalcaretran@gmail.com

Phone: 913-213-6535